Student Satisfaction Survey

Dear Students,

NAAC (National Assessment and Accreditation Council) has endeavoured to conduct a Student Satisfaction Survey (SSS) the results of which will encompass the accreditation process. The Survey will capture student responses from the list of students provided by the Higher Education Institutes (HEls).This survey is conducted directly by NAAC to give an opportunity to the students to have their say in assessment and quality improvement process. NAAC will send online link of the survey to the email address of the student provided by the HEIs, and the student will have to complete and submit the survey in a stipulated time.

Rate your Institution:

The questionnaire is based on the Likert type scale that means the students will have to give responses on a scale of 0 to 4, with the most positive response being rated as 4 and the most negative response being rated as 0. Analysis of the survey is done using software which will aggregate the responses and generate the score of Student Satisfaction Survey which is important Key Indicator in overall grade of institution.

Utility of the Survey:


The Student Satisfaction Survey by NAAC primarily focuses on Teaching, Learning, and Evaluation process. It collects in-depth information of a student’s satisfaction with the teaching-learning environment of the college. The students’ responses are collected and analysed based on 21 questions designed by NAAC. After going through the question set one understands that the responses collected from students is definitely useful for the restructuring the services offered to students. It seems that the survey was created by experts and influential in the education to assist the educational institutions to define the success ofthe most important aspect of education, teaching and learning. The results of the survey review the expectations of the students and expert’s educationalists and the extent to which the College was able to meet these expectations.

Research Method:


This year also, the Student Satisfaction Survey was conducted by a team of teachers and a volunteer student in the month of March, 2021. The specific month was chosen so that teaching learning process in the second semester is at its end and it is possible for students to retrospect and provide correct responses. Each question in the NAAC SSS format is aimed at collecting factual opinion of students on curriculum, completion of syllabus, preparedness of the teachers, reaction of the students regarding pedagogy, attitude of teachers, transparency and fairness in internal evaluations, placement possibilities, curricular and extra-curricular activities, overall impression and suggestions about the college. Each question in the survey one or the other educational goal. This simple but important exercise definitely helps to improve the relevance of teaching and learning. This survey corresponds to institute level feedback on infrastructure and learning experiences.